Industries

  • Information and Communications Technology
  • Cloud Computing
  • SaaS Providers

Participation

UK Extension to the EU-U.S. Data Privacy Framework Framework: Active

Original Certification Date: 11/30/2023
Next Certification Due Date: 11/29/2024
Data Collected: HR, NON-HR

Swiss-U.S. Data Privacy Framework Framework: Active

Original Certification Date: 10/11/2017
Next Certification Due Date: 11/29/2024
Data Collected: NON-HR

EU-U.S. Data Privacy Framework Framework: Active

Original Certification Date: 10/13/2016
Next Certification Due Date: 11/29/2024
Data Collected: HR, NON-HR

Purpose of Data Collection

See the “Purpose and Scope”, “Personal Data Collected by Intercom”, “How and Why We Use Your Personal Data”, and “Sharing Your Personal Data” sections of Intercom’s Privacy Policy at https://www.intercom.com/legal/privacy. See the “Personal Data Collected & Obtained”, “How & Why We Use Personal Data About You” and “Disclosure of Personal Data About You” sections of the Intercom Candidate Data Protection Notice at https://www.dropbox.com/scl/fi/tose4u0i8qi4haqps7u2t/Candidate-Data-Protection-Notice-Eff.-10.01.2023.pdf?rlkey=nue8g32kklsq61uh0mxp3yoco&dl=0.

Privacy Policy

HR Data

Employee Data Protection Notice
Description:

The Employee Data Protection Notice ("DPN") sets out how and when Intercom collects, uses, shares, transfers and otherwise processes personal data about employees during the course of their working relationship with us.

Effective Date: 10/1/2023
Job Candidate Data Protection Notice
Description:

The Job Candidate Data Protection Notice is intended to explain how personal data will be handled by Intercom and sets out how and when Intercom collects, uses, shares, transfers and otherwise processes personal data about professionals in the context of Intercom's recruitment practices.

Effective Date: 10/1/2023

Non-HR Data

Document: Privacy Policy
Description:

This Privacy Policy applies to individuals if they: Interact with any of Intercom’s websites (including www.intercom.com and www.intercom.io) or our social media pages (collectively, the "Sites") ("website users"); Visit any of Intercom’s premises ("office visitors"); Attend an Intercom event or an event which Intercom sponsors ("event attendees"); Use Intercom's communication and messaging products, customer workspaces, mobile applications, and our other applications and services (collectively, the "Intercom Services") ("customers"); Are a marketing prospect, who is anyone whose data Intercom processes for the purposes of assessing customer eligibility ("marketing prospect"); or Receive marketing communications from Intercom.

Effective Date: 10/1/2023

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Intercom, Inc. at:

Stephanie Chin
Data Protection Officer
Intercom, Inc.
Intercom R&D Unlimited Company
55 2nd Street, Suite 400
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Intercom, Inc. to your question or complaint, please contact the independent recourse mechanism listed below




Appropriate statutory body with jurisdiction to investigate any claims against Intercom, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission