Industries
- Information and Communications Technology
- Cloud Computing
- SaaS Providers
Participation
UK Extension to the EU-U.S. Data Privacy Framework Framework: Active
Swiss-U.S. Data Privacy Framework Framework: Active
EU-U.S. Data Privacy Framework Framework: Active
Purpose of Data Collection
See the “Purpose and Scope”, “Personal Data Collected by Intercom”, “How and Why We Use Your Personal Data”, and “Sharing Your Personal Data” sections of Intercom’s Privacy Policy at https://www.intercom.com/legal/privacy. See the “Personal Data Collected & Obtained”, “How & Why We Use Personal Data About You” and “Disclosure of Personal Data About You” sections of the Intercom Candidate Data Protection Notice at https://www.dropbox.com/scl/fi/tose4u0i8qi4haqps7u2t/Candidate-Data-Protection-Notice-Eff.-10.01.2023.pdf?rlkey=nue8g32kklsq61uh0mxp3yoco&dl=0.
Privacy Policy
HR Data
The Employee Data Protection Notice ("DPN") sets out how and when Intercom collects, uses, shares, transfers and otherwise processes personal data about employees during the course of their working relationship with us.
The Job Candidate Data Protection Notice is intended to explain how personal data will be handled by Intercom and sets out how and when Intercom collects, uses, shares, transfers and otherwise processes personal data about professionals in the context of Intercom's recruitment practices.
Non-HR Data
This Privacy Policy applies to individuals if they: Interact with any of Intercom’s websites (including www.intercom.com and www.intercom.io) or our social media pages (collectively, the "Sites") ("website users"); Visit any of Intercom’s premises ("office visitors"); Attend an Intercom event or an event which Intercom sponsors ("event attendees"); Use Intercom's communication and messaging products, customer workspaces, mobile applications, and our other applications and services (collectively, the "Intercom Services") ("customers"); Are a marketing prospect, who is anyone whose data Intercom processes for the purposes of assessing customer eligibility ("marketing prospect"); or Receive marketing communications from Intercom.
Verification Method
Self-Assessment
Dispute Resolution
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Intercom, Inc. at:
Data Protection Officer
San Francisco, California 94105
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Intercom, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Intercom, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission